Contact the evelyncommunitystore.co.uk editorial team
Questions about our content, corrections, or general enquiries about this site can be sent to [email protected]. We aim to respond within 48 hours during UK business hours. This inbox handles questions about what we publish on LuckyMister, not account or gaming queries — those belong with the operator's own support channels below.
Questions about your account
Our support team can help with registration, deposits, withdrawals, bonuses, identity verification, and technical problems. Whether you are trying to claim a welcome offer, track a withdrawal request, or resolve a login issue, the operator's support channels are built to handle these directly.
Before writing in, have the following ready so the first reply can be useful: the email address registered to your account, the approximate date and time the problem occurred, and any reference number or error message shown on screen. Specific details help support resolve the issue faster, especially for payment or verification queries.
How to reach LuckyMister support
The operator offers three ways to get help. Email can be sent to [email protected] — this channel works for detailed queries where you need to attach a document or explain a sequence of events. Live chat is available through the site for quicker back-and-forth on simpler questions. If you prefer speaking directly, the phone line is +441241340754.
Response times vary by channel and time of day, but email typically replies within 24 hours. Live chat tends to be faster for straightforward questions. Have your account email ready before starting any contact — it is the quickest way support can locate your record and verify your identity.
What to include in your message
A clear subject line saves time. "Withdrawal pending since 12 March" or "Bonus wagering query – first deposit" tells support what to look for before opening the message. In the body, include your registered email address, the date the issue started, and what you have already tried if anything — this prevents the first reply being a checklist of steps you have already done.
For payment problems, note the method used (card, e-wallet, or other), the amount, and whether you received a confirmation. For bonus disputes, mention which offer you claimed and when. Screenshots help, especially if an error message appeared or a balance looks incorrect.
Responsible gambling support in the UK
If gambling is no longer feeling like entertainment, free and confidential help is available. GamCare runs the National Gambling Helpline on 0808 8020 133, open 24/7. BeGambleAware offers guides and self-assessment tools at begambleaware.org. GamStop (gamstop.co.uk) provides free self-exclusion across all UK-licensed operators. For residential or intensive online treatment, Gordon Moody can be reached at gordonmoody.org.uk.
This site is for players aged 18 and over (18+). If gambling ever stops being enjoyable, support with it is free and confidential at BeGambleAware.org.